Delivery, Returns and Cancellation : OriginalBatteries

At OriginalBatteries.co.uk we only supply new brand name batteries made by the manufacturer of your laptop. So you can be absolutely certain that they will fit and work just like the original part. No clones. No compatibles. Just first class quality products and peace of mind.

Delivery, Returns & Cancellation

Guarantee & Warranty

All the products on our website are branded originals and come with a 1-Year Manufacturer's Warranty against manufacturer's defects from the date of purchase.

We offer Next Day Delivery in the UK and Fast Delivery across the European Union. Orders received by 5.30pm will be dispatched on the same business day (for items in stock). The delivery time varies from country to country but is typically 2-3 Working Days.
Next Day Delivery in the UK is next business working day, subject to stock availability and method of payment.
Please contact •Customer Services if you require Special Delivery or faster carriage options.

Returning Items

We operate a Back to Base returns policy. If you wish to return an item for any reason, please follow the steps below:

Send an email to •Services@originalbatteries.co.uk, quoting your order reference number (eg PUP12345), the reason you wish to return the item and whether your require a replacement or a refund.
Our Customer Services will then email you with a Returned Merchandise Authorisation (RMA) number.
Please send the item back to us with the RMA number clearly written on the outer packaging to the following address:
OriginalBatteries Returns
2 Prince Georges Road Colliers Wood London, UK SW19 2PX
Once we have received the item from you, we will raise a credit and refund you.

Order Cancellation

You have the right to cancel the contract for the purchase of any item within 7 working days of delivery. This applies to all our products.

To cancel a purchase before it has been dispatched, please send an email to •Services@originalbatteries.co.uk quoting your Order Reference (eg PUP12345) and the reason for cancelling.
If the goods have already been dispatched, please write 'Contract Cancellation' as the reason for return on the delivery note (which arrives with the goods). Package the item securely and send it to us along with the delivery note, so that we receive it within seven days of the date it was delivered to you.

For your protection we recommend you use a recorded delivery service. Please note that you are responsible for the costs of delivering and returning the goods back to us. We will refund the purchase price to you once we receive the item. Returned items must be received in good condition and in their original packaging.